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KedoMarketplace
AI customer support中文Review a dispute

FOR TIKTOK SHOP US SELLERS

Disputes happen.
Get your evidence ready.

An evidence workspace for TikTok Shop US sellers. Keep order records, buyer claims and original files together. See what is missing, review your response and export your materials.

Review a disputeExplore a sample case

Manual import · Human review · Original files included

Kedo / MarketplaceILLUSTRATIVE SAMPLE
Order referenceORDER-DEMO-001Demo US shop
US
SHOP

DISPUTE WORKSPACE / CASE DEMO-001

Buyer received the wrong item

Disputed amount
$83.90
Your next step
Check packing evidence
Evidence readiness50%

1 required material type missing

  • Order & SKU recordOperator verified
  • Packing & shipped-item recordMissing
A missing piece, made visible.

The order record is here. The packing record still needs to be added and checked by your team.

Fictional case. This preview does not upload files or change your workspace. Readiness measures completeness, not your chance of winning.

See what is missing

Keep the deadline visible

Review before you export

BUILT AROUND YOUR AFTERSALES WORK

Different disputes. A clear place to start.

  • Wrong item

    Keep the order and SKU records alongside evidence of what was packed.

  • Damaged item

    Gather product condition and packaging records for review.

  • Package not received

    Organize order details, tracking and carrier delivery records.

  • Return not received

    Bring return tracking and warehouse receipt records together.

FROM A DISPUTE TO AN EVIDENCE PACK

A clear path through the paperwork.

  1. 01

    Bring in the dispute

    Enter the case and order IDs, the buyer’s claim and the time you received the formal dispute notification.

  2. 02

    Check the evidence

    Follow the case checklist. Upload original records and mark them verified only after checking their contents.

  3. 03

    Review, then export

    Edit the response, review the material gaps and approve the draft. Download a pack to submit yourself in Seller Center.

SOMETHING CONCRETE TO WORK WITH

One pack. The story and the source files.

Your reviewed response stays alongside the original attachments, the evidence inventory and the policy reference used for your case.

  • A response you have reviewed
  • Original evidence, unchanged
  • An organized evidence inventory
  • The case summary and policy reference
Download a sample packFictional training materials. Never submit this sample to TikTok.
SAMPLE EXPORTILLUSTRATIVE SAMPLE

DEMO-001-evidence.zip

  • appeal.md
  • case-summary.md
  • policy.json
  • manifest.json
  • evidence/
Manual import · Human review · Original files included

TRY IT WITH SAMPLE MATERIALS

See the workflow before your next dispute.

Explore a fictional case with sample order and packing records. The practice kit walks you through preparing your first evidence pack in Kedo.

Download the practice kitOpen the workspaceIncludes two sample records and a step-by-step guide. Demo shop IDs are accepted in manual mode.

Before you start.

Does Kedo connect to TikTok Shop?

This version uses manual entry and uploads. It does not connect to your TikTok account, import orders automatically, or submit anything to Seller Center.

What does the evidence checklist tell me?

It shows material types to review for the case and which ones are missing or awaiting your verification. Kedo’s operational checklist draws on platform guidance; confirm the actual requirements in Seller Center.

Does Kedo inspect my videos or guarantee an outcome?

No. You check the original files. Readiness is a completeness measure, and a reviewer must check every claim. The platform determines the outcome.

How is the response draft prepared?

Kedo prepares a structured draft from the case facts and checklist. When your workspace has an available model route, it can assist with the text. The interface identifies whether the draft uses AI or a template; attachments are not interpreted.

Can I try this without a real dispute?

Yes. Download the practice kit and create a demo shop and case in Kedo. Keep the DEMO labels, use only synthetic records and never submit the sample materials to a platform.

Is this an official TikTok product?

Kedo is an independent tool, not affiliated with or endorsed by TikTok. You review the evidence and submit your response through your own Seller Center account.

START WITH ONE CASE

Know what you have. See what you still need.

Get the materials organized before you decide what to submit.

Review a dispute